Customer Support Center
If you need help with questions, account-related issues, technical concerns or general feedback, our support team is ready to assist. Use live chat for immediate help, email for detailed enquiries or call our UK line for account and payment queries. We also handle verification and security requests, and will guide you through password resets, deposits and withdrawals. The team aims to respond promptly and keep you informed at every step.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; live chat for immediate help, email replies within 24 hours) |
| General enquiries | [email protected] (billing, account and verification queries) |
| Affiliate enquiries | [email protected] (partner programme and marketing) |
| Phone | +44 20 7946 1023 (UK support line; calls may be recorded) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or when you need to send documents or explanations. Please include a clear subject line and up-to-date contact details so we can process your enquiry without delay. For account matters, attach any relevant files and state your account username to help us resolve your request faster.
Submit Your Inquiry
Response Time
Support response times: most enquiries are answered within one business day. Simple account and payment questions are usually handled quickly, while more complex issues such as KYC checks or dispute investigations may take longer depending on their nature. If you need a faster reply, use live chat for priority help; otherwise submit details by email and we’ll respond as soon as possible.
Feedback
Your feedback helps us make Jazzy Spins better. If you have suggestions, bugs to report, or ideas for new games and promotions, please get in touch. Every message is read by our team and used to improve the site and player experience. Thanks for helping us shape a smoother, more enjoyable service for UK players.