Responsible Gambling

At Jazzy Spins we take safer gambling seriously. We aim to keep play enjoyable and under your control by offering clear tools, practical limits and easy access to support. This page explains our approach to player protection and how you can manage your account to stay in control.

Our player protection principles

We promote responsible play by encouraging sensible limits, timely breaks and honest self-assessment. We monitor activity patterns to identify possible harm and will intervene where necessary to protect customers. We treat every contact confidentially and without judgement.

Activity-control tools

You can use a range of controls from your account settings to manage how you play. These include setting deposit limits, loss limits, session time reminders and temporary account breaks. We make these features straightforward to access so you can put measures in place at any time.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately. Increasing a limit may require a waiting period to ensure changes are considered.

Loss limits and time limits

Loss limits cap the amount you can lose over a chosen period and work alongside deposit limits. Session time reminders and self-imposed time-outs help manage how long you play in a single sitting. Use these tools to avoid extended or impulsive sessions.

Self-exclusion and account breaks

If you need a longer break you can self-exclude from your account. Self-exclusion options range from short temporary breaks to longer closures. During a self-exclusion your access to the account and marketing materials will be suspended. Contact our support team if you want to discuss the best option for you.

Recognising problem behaviour

Common signs you may be losing control include chasing losses, spending more time or money than intended, neglecting other responsibilities, or hiding activity from friends or family. If you recognise these signs, consider applying limits or seeking outside help.

Tips for staying in control

Practical steps include setting strict deposit limits, scheduling regular breaks, using time reminders, avoiding gambling when stressed or under the influence, and not using gambling to solve financial problems. Share concerns with a friend or family member if that helps.

Professional help and support

If you need further support contact organisations such as GamCare or BeGambleAware, or speak with your GP or local health services. For immediate assistance or to discuss account measures contact our support team via live chat or email at [email protected]. If you have an account with JazzySpins we are here to help you take the right next steps.